customer area
customer panel
join the engage Customer Panel today...
your views count!
Join our Customer Panel today and have an input on product development, make improvements to our services and show us how we can improve our communications to our customers.
As we are a mutual organisation we always put our customers at the heart of everything we do. To have customers challenging the products and services they use makes sense to us and talking with our customers is vital if we are to meet customer expectations. Therefore we believe it is essential for us to understand your views.
As a member of the Customer Panel, you may be invited to take part in a number of activities throughout the year. The exact number will depend on the type of activity you specify an interest in and what we are working on at the time. You can choose how much you want to be involved and your participation is entirely voluntary.
To
view the document above you will need to have Adobe Reader installed. If you don't
already have it you can download it for free from the Adobe Reader website.
how can I be involved?
There are many different ways you can be involved with the customer panel, including:
- Completing questionnaires or taking part in surveys by email, phone, post or face-to-face
- reviewing our product information before it is printed
- being part of a focus group
- becoming a 'mystery shopper' - anonymously testing our products & services by phone, email and post
- being a 'customer champion' - challenging our customer care practices
- being an invited guest at special customer events
- possibly making more regular contributions to an improvement group
All we ask is that you are one of our customers or have taken out a savings plan on behalf of your child.
join today!
Complete the online form by Wednesday 31st December 2008 and you will be entered into a Prize Draw to win £100 worth of Boots vouchers*.
If you would like to get involved, join the engage Customer Panel today!
* Prize Draw Terms & Conditions
engage Mutual Assurance is a trading
name of Homeowners Friendly Society Limited ("HFSL") and its wholly owned subsidiary
companies engage Mutual Funds Limited ("eMFL"), engage
Mutual Services Limited ("eMSL"), engage Mutual Insurance Limited
("eMIL") and engage Mutual Administration Limited ("eMAL"). HFSL
and eMFL are authorised and regulated by the Financial Services Authority. eMIL
is authorised to conduct general insurance business by the Financial Services Commission
Gibraltar (FSCG) and regulated by the Financial Services Authority for the conduct
of UK business.